Choose an example situation and begin practicing immediately. You can also describe a custom work scenario, with names and unnecessary personal details removed.
Customer support and success
Support Escalation Call
Calm an angry customer, clarify impact, and set clear next steps.
Renewal Price Increase
Explain a price increase while keeping the relationship and value story intact.
Handle an Angry Client
De-escalate a frustrated client and find a resolution.
Negotiate a Contract
Push for better terms with a client or vendor.
Hospitality and service recovery
Management and high-pressure communication
Performance Improvement Plan
Start a difficult performance conversation with clarity and empathy.
Sales Panel Pitch
Handle a skeptical buyer panel, interruptions and procurement objections.
Hostile Media Interview
Stay on message when a journalist asks tough or loaded questions.
Crisis Communication
Address a team or public after something has gone wrong.
Need a situation specific to your team?
Describe your own situation and practice it straight away.
Create a custom scenario